Refund & Exchange Policy
1. Intention & Honesty in Online Shopping
At Zcotte, we follow Islamic business ethics to ensure our online shopping experience is rooted in sincerity, honesty, and trust. Every product is carefully inspected for quality before shipping. We don’t just aim for profit — our purpose is to engage in halal, ethical, and transparent trade that reflects fairness and responsibility for our customers.2. Conditions for Refund or Exchange on Online Orders
We understand that issues may occasionally arise with your online shopping experience. Zcotte offers a refund or exchange in the following situations:
- You received the wrong product (different from what you ordered).
- The item was damaged during delivery
3. Customer Responsibility in Refund & Exchange Requests
While we aim to provide a smooth return experience for online orders, certain situations fall under customer responsibility. Refunds or exchanges will not be granted if the issue arises due to:
- Ordering the wrong color, size, or model
- Providing an incorrect shipping address or missing delivery attempts
- Changing your mind or not liking the product after purchase
According to Islamic trade ethics, sellers are not obligated to accept returns in these cases. However, at Zcotte, we may consider an exchange as a gesture of goodwill, provided the item is unused and undamaged.
4. Return Timeframe for Refunds or Exchanges
Customers must request a refund or exchange within 7 days of receiving the product. This policy applies to all online purchases made in Pakistan. We encourage customers to check their order upon delivery to ensure everything is correct and intact.
5. Refund Process for Online Orders
Once your refund request is approved, the amount will be returned to your original payment method within 5 to 7 business days.
Zcotte ensures a smooth and transparent refund process for customers in Pakistan. You will be notified by email or SMS once the refund has been processed.
6. Islamic Foundation of Our Return Policy
Our return and refund policy is guided by the principles of Islamic business ethics, based on the Qur’an and Sunnah. At Zcotte, we uphold the values of justice (Adl), trust (Amanah), kindness (Ihsan), and the prohibition of fraud or deceit in all our dealings.
We are committed to building a fair and trustworthy shopping experience for customers in Pakistan and beyond — while remaining true to our faith and values.